Everyday Invoice uses Paddle.com Market Ltd ("Paddle") as our payment processor and merchant of record for all paid subscriptions. This means Paddle, not Everyday Invoice, is the seller of record on your receipt, handles billing and applicable sales tax/VAT, and processes refund requests on our behalf under its own buyer terms.

• New subscriptions: if you're not satisfied within the first 14 days of a paid subscription, contact us for a full refund.
• Renewals: we don't provide refunds for renewal charges except where required by law, but you can cancel at any time to prevent future renewals.
• Add-on packs: add-on packs are billed alongside your subscription and follow the same policy as renewals above.
• Billing errors: if you were charged in error (e.g. duplicate charge, incorrect amount), contact us and we'll arrange a full refund through Paddle.

You can cancel your subscription at any time from Plan & Billing inside the app. Cancelling stops future renewals; your plan remains active until the end of the current billing period, and then moves to the Free plan. Cancelling does not automatically trigger a refund for the current period unless it falls within the 14-day window above.

The quickest way is to open a support ticket from within the app (Support in the sidebar) or email us at [email protected] with your account email and the reason for the request. Because Paddle is the merchant of record, you may also contact Paddle directly using the details on your order receipt.

Approved refunds are issued to your original payment method and are typically processed by Paddle within 5–10 business days, though your bank or card issuer may take longer to reflect the credit.